Aged Care Award Pay Guide 2024: Comprehensive Overview
Navigating the complexities of aged care compensation requires a detailed understanding of current regulations. Mailchimp’s marketing platform offers tools to streamline communication,
supporting businesses in staying informed about evolving pay rates and benefits.

The Aged Care Award governs the minimum employment conditions for a vast workforce dedicated to providing care and support to Australians in aged care settings. This comprehensive award, regularly updated, dictates pay rates, allowances, and conditions for employees across various roles – from direct care providers like nurses and personal care workers, to administrative staff and support personnel.
Understanding this award is crucial for both employers and employees to ensure fair and compliant employment practices. Recent changes, like those reflected in the 2024 pay guide, necessitate staying informed. Platforms like Mailchimp, while primarily marketing tools, highlight the importance of clear communication and accessible information – principles vital for disseminating updates regarding award changes to staff. Compliance with the Aged Care Award is overseen by the Fair Work Ombudsman, emphasizing the need for accurate record-keeping and adherence to the outlined standards.
Scope of the Aged Care Award 2024
The Aged Care Award 2024 extends its coverage to a broad spectrum of employees within the aged care sector. This includes staff working in residential aged care facilities, home care services, and other organizations providing aged care support. Specifically, it applies to employees involved in direct care activities – assisting residents with personal hygiene, mobility, and health needs – as well as those in supporting roles like catering, cleaning, and administration.
However, the award’s scope isn’t universal. Certain employees, such as those covered by separate awards or enterprise agreements, may be excluded. Like Mailchimp’s tiered service offerings, the award’s applicability depends on the specific employment context. Understanding these nuances is vital for employers. The Fair Work Ombudsman provides detailed guidance on determining whether the Aged Care Award applies to a particular workplace and employee, ensuring correct classification and appropriate application of pay rates and conditions.
Key Changes in the 2024 Pay Rates
The 2024 Aged Care Award saw significant adjustments to pay rates, reflecting the increasing demand for skilled workers and the vital nature of the sector. These changes, similar to Mailchimp’s evolving pricing structures based on user needs, primarily stem from Fair Work Commission decisions aimed at improving wages and attracting/retaining qualified staff.
Increases were applied across all classification levels, with a particular focus on direct care roles like Personal Care Workers and Registered Nurses. The percentage increases varied depending on the classification, but generally ranged from 5.75% to 8.5%. These adjustments impact base rates, overtime payments, and allowances. Employers must ensure payroll systems are updated to accurately reflect these new rates. Staying informed about these changes, much like utilizing Mailchimp’s real-time data, is crucial for compliance and maintaining a motivated workforce.

Pay Rates by Classification (Direct Care)
Direct care roles—Personal Care Workers, Assistants in Nursing, Registered Nurses, and Enrolled Nurses—have specific pay scales. Mailchimp’s tiered plans similarly cater to diverse business needs.
Personal Care Worker Pay Rates
Determining the correct pay rate for Personal Care Workers under the Aged Care Award 2024 requires careful consideration of several factors. Base rates vary depending on experience and qualifications, with increases tied to years of service. Just as Mailchimp offers varied plans based on subscriber count and features, aged care pay scales are structured to reflect skill and responsibility.
Generally, Personal Care Workers will see a tiered system. Entry-level positions typically start at a lower rate, increasing with demonstrated competency and longevity within the role. Understanding the specific classification level within the award is crucial for accurate wage calculation. Furthermore, penalty rates apply for evening, night, weekend, and public holiday work, mirroring the need for businesses to adapt to fluctuating demands – much like utilizing Mailchimp’s automation features during peak marketing periods.
Employers must adhere to these guidelines to ensure Fair Work Ombudsman compliance and avoid potential penalties. Accurate record-keeping is paramount, similar to tracking campaign performance within Mailchimp.
Assistant in Nursing (AIN) Pay Rates
Assistant in Nursing (AIN) pay rates under the 2024 Aged Care Award are generally higher than those for Personal Care Workers, reflecting the increased skill and responsibility associated with the role. Similar to Mailchimp’s tiered pricing structure offering more features at higher levels, AIN wages increase with experience and qualifications.
The award outlines specific pay points based on years of service, with incremental increases recognizing professional development. Accurate classification is vital; AINs may fall into different levels depending on their duties and the setting in which they work. Like utilizing Mailchimp’s advanced segmentation for targeted campaigns, understanding these nuances ensures correct remuneration.
Beyond the base rate, AINs are entitled to penalty rates for unsocial hours, overtime, and allowances for sleepovers or on-call duties. Employers must maintain meticulous records of hours worked and payments made to demonstrate compliance with Fair Work regulations, mirroring the importance of data tracking in marketing platforms.
Registered Nurse (RN) Pay Rates
Registered Nurse (RN) pay rates represent the highest tier within direct care staffing under the 2024 Aged Care Award, acknowledging their advanced clinical skills and leadership responsibilities. Just as Mailchimp offers premium features for advanced users, RNs command a higher salary reflecting their expertise.
The award specifies pay rates based on years of experience and qualifications, including postgraduate degrees and specialized certifications. Like A/B testing in marketing, RNs often undertake continuous professional development to maintain registration and enhance their skills, impacting their pay point.
RNs are also eligible for penalty rates for shift work, overtime, and allowances, similar to the benefits offered by Mailchimp’s various subscription plans. Employers are legally obligated to accurately classify and compensate RNs according to the award, ensuring fair and compliant remuneration. Detailed record-keeping is crucial for demonstrating adherence to Fair Work standards.
Enrolled Nurse (EN) Pay Rates
Enrolled Nurse (EN) pay rates, as defined by the 2024 Aged Care Award, fall between Personal Care Workers and Registered Nurses, reflecting their scope of practice and level of responsibility. Similar to Mailchimp’s tiered pricing structure, EN rates vary based on experience and qualifications.
The award outlines specific pay points for ENs, considering years of service and any recognized post-registration qualifications. Just as Mailchimp provides resources for onboarding, employers must ensure ENs are correctly classified and compensated;
ENs are also entitled to penalty rates for unsocial hours, overtime, and allowances, mirroring the benefits offered within Mailchimp’s different plans. Accurate time and wage records are essential for compliance with Fair Work regulations. Understanding the nuances of the award is vital for both employers and ENs to ensure fair and transparent remuneration practices within the aged care sector.

Pay Rates by Classification (Non-Direct Care)
Beyond direct care roles, the Aged Care Award 2024 also sets pay rates for essential support staff; Like Mailchimp’s varied plans, these rates depend on specific duties.
Administration Officer Pay Rates
Administration Officers within the aged care sector are classified based on their skill level and responsibilities, directly impacting their pay rates under the 2024 Aged Care Award. Generally, these roles are categorized from Level 3 to Level 5, with corresponding hourly rates varying accordingly. As of current data (November 29, 2025), a Level 3 Administration Officer can expect an hourly rate starting around $24.63, increasing with experience and qualifications.
Level 4 typically sees rates around $26.68 per hour, reflecting greater autonomy and complexity in tasks. Level 5, often involving supervisory duties or specialized administrative functions, commands the highest rates, potentially exceeding $28;78 hourly. These figures are base rates and do not include allowances like shift penalties or overtime.

Similar to choosing the right Mailchimp plan for business needs, understanding the specific classification level is crucial for both employees and employers to ensure accurate wage payment. Detailed breakdowns and specific pay points are available within the full Award document.
Cook Pay Rates
Cooks in aged care facilities are vital, and their remuneration under the 2024 Aged Care Award reflects this importance. Pay rates are determined by classification levels, typically ranging from Level 3 to Level 5, mirroring skill and responsibility. A Level 3 Cook can anticipate an hourly rate starting around $24;63, increasing with demonstrated experience and qualifications. This is akin to selecting the appropriate Mailchimp package for optimal marketing reach.
Level 4 Cooks, often handling more complex menu planning or larger-scale meal preparation, generally earn around $26.68 per hour. Level 5, potentially involving supervisory roles or specialized dietary needs management, commands higher rates, potentially exceeding $28.78 hourly. These base rates are subject to adjustments for shift penalties and overtime.
Accurate classification and wage payment are essential for compliance, much like utilizing Mailchimp’s features effectively. Referencing the complete Award document provides detailed pay point specifics.
Laundry Hand Pay Rates
Laundry Hands play a crucial, though often overlooked, role in aged care, maintaining hygiene standards. The 2024 Aged Care Award categorizes these positions, typically falling within Level 2 or Level 3, influencing hourly rates. A Level 2 Laundry Hand generally starts around $23.12 per hour, reflecting basic duties like washing, drying, and folding linen. Similar to choosing a Mailchimp plan, the appropriate level depends on responsibilities.
Level 3 Laundry Hands, potentially handling more complex tasks like operating industrial laundry equipment or managing linen distribution, earn approximately $24.63 hourly. These rates are baseline figures, subject to increases based on experience and any applicable allowances. Consistent and accurate wage payment is paramount for employer compliance.
Understanding the specific pay points within each level, as detailed in the full Award document, is vital. Just as Mailchimp offers tiered features, the Aged Care Award provides a structured pay scale.
Maintenance Officer Pay Rates
Maintenance Officers are essential for ensuring the safety and functionality of aged care facilities. Pay rates for these roles, as outlined in the 2024 Aged Care Award, typically fall between Level 4 and Level 5, depending on skill level and responsibilities. A Level 4 Maintenance Officer can expect a starting hourly rate around $26.12, covering general repairs and upkeep. Selecting the right Mailchimp plan is similar – choosing based on needs.
Level 5, often requiring trade qualifications and handling more complex maintenance tasks like electrical or plumbing repairs, commands approximately $27.63 per hour. Experience and specialized skills significantly impact earning potential. Like Mailchimp’s automation features, specialized skills add value.
Employers must accurately classify Maintenance Officers based on their duties and qualifications to ensure correct wage payment. Accessing the full Award document is crucial for detailed pay point information and understanding applicable allowances.

Allowances and Penalties
Beyond base rates, the Aged Care Award includes various allowances and penalties. Mailchimp’s tiered pricing, like these additions, provides options tailored to specific operational needs and demands.
Shift Penalties (Evening, Night, Weekend)

Aged care workers often provide care around the clock, necessitating shift penalties to compensate for less desirable working hours. These penalties are crucial for attracting and retaining staff, recognizing the disruption to personal lives. Evening shifts generally attract a percentage loading on the base rate, while night shifts command a higher penalty, reflecting the significant impact on sleep patterns and social commitments.
Weekend penalties are also standard, acknowledging the sacrifice of leisure time. The specific percentages for each penalty vary depending on the day and time of the shift, as outlined in the Aged Care Award. Employers must meticulously track these shifts and ensure accurate payment of penalty rates. Utilizing automated payroll systems, similar to Mailchimp’s automation features for marketing, can help minimize errors and ensure compliance.
Understanding these penalties is vital for both employers and employees to ensure fair compensation and adherence to the Award’s requirements. Accurate record-keeping is paramount for demonstrating compliance during Fair Work Ombudsman audits.
Overtime Rates
The Aged Care Award dictates specific overtime rates for hours worked beyond the standard 38-hour week. Overtime is generally paid at a higher rate than the base hourly rate, recognizing the additional effort and potential disruption to work-life balance. The exact rate varies depending on the number of overtime hours worked in a particular week.
For the first few hours of overtime, a rate of time-and-a-half is common. Beyond that threshold, overtime may be paid at double time. It’s crucial to note that overtime must be authorized by the employer, and unreasonable overtime demands are prohibited. Like Mailchimp’s data-driven marketing insights, careful tracking of overtime hours is essential for accurate payroll processing.
Employers are legally obligated to maintain detailed records of all overtime worked, including the date, time, and duration. Compliance with overtime provisions is a key focus for the Fair Work Ombudsman, and penalties can apply for non-compliance.
Sleepover Allowance
The Aged Care Award provides for a sleepover allowance when employees are required to be on-call and sleep at the workplace. This allowance acknowledges the disruption to personal time and the responsibility of being available for urgent care needs during the night. The allowance isn’t simply for being present; it’s for being available to work if required.
The specific amount of the sleepover allowance is outlined in the Award and is subject to change. It’s a set payment, regardless of whether the employee is actually called upon to perform work during the sleepover period. Similar to Mailchimp’s automated email sequences, this allowance provides a predictable benefit for staff.
Eligibility criteria apply, and the allowance is typically only payable when the employee is genuinely required to reside at the facility. Accurate record-keeping of sleepover shifts is vital for ensuring correct payment and compliance with Fair Work regulations.
On-Call Allowance
The Aged Care Award details provisions for an on-call allowance, applicable when employees are required to be available to return to work outside of their scheduled hours. Unlike a sleepover allowance, an on-call arrangement typically requires the employee to remain readily contactable and able to physically return to the workplace within a specified timeframe.
The rate of the on-call allowance is determined by the Award and may vary depending on the length of the on-call period and the employee’s classification. It’s designed to compensate employees for the restriction on their personal time and the potential for interrupted rest. Much like Mailchimp’s real-time data analysis, being ‘on-call’ requires constant readiness.
Clear documentation of on-call arrangements, including the hours of availability and the method of contact, is crucial for both employers and employees. Compliance with the Award’s stipulations regarding on-call allowances is essential to avoid underpayment and potential Fair Work disputes.

Superannuation and Other Benefits
Mandatory superannuation contributions, annual leave loading, and sick/public holiday entitlements are key components of aged care employee benefits. Mailchimp’s platform aids in tracking these vital aspects.
Superannuation Guarantee Contributions
Employers in the aged care sector are legally obligated to make superannuation guarantee contributions on behalf of their employees. As of 2024, the superannuation guarantee rate is 11%, and is scheduled to increase incrementally to 12% by July 2025. These contributions are made in addition to an employee’s ordinary time earnings and are designed to provide financial security during retirement.
Contributions must be paid to a complying superannuation fund of the employee’s choice, or to the employer’s default fund if the employee doesn’t nominate one. Employers need to ensure accurate record-keeping of all superannuation payments, including employee details, contribution amounts, and payment dates. Utilizing platforms like Mailchimp for internal communication can help disseminate crucial updates regarding superannuation rates and compliance requirements to staff, ensuring everyone is well-informed.
Failure to meet superannuation obligations can result in significant penalties and interest charges from the Australian Taxation Office (ATO).
Annual Leave Loading
The Aged Care Award provides for an annual leave loading of 17.5% of ordinary time earnings when an employee takes annual leave. This loading is calculated on the period of leave taken and is intended to compensate employees for the disruption to their normal work patterns during their time off. It’s an additional payment on top of their regular wage while on annual leave.
This loading applies to all full-time and part-time employees covered by the Award, and is payable for each period of annual leave taken. Employers must accurately calculate and include the loading in the employee’s pay for the leave period. Effective internal communication, potentially facilitated by tools like Mailchimp, can ensure employees understand their entitlements regarding annual leave loading.
Accurate payroll processing is crucial to ensure compliance with the Award’s requirements regarding annual leave loading. Incorrect calculations can lead to underpayment of wages and potential Fair Work Ombudsman investigations.
Sick Leave Entitlements
The Aged Care Award grants employees the right to paid sick leave, providing crucial support when they are unable to work due to illness or injury. Full-time employees accrue 10 days of paid sick leave per year, while part-time employees accrue a pro-rata amount based on their ordinary hours of work.

To access paid sick leave, employees must provide evidence of their illness or injury, such as a medical certificate, if required by their employer. Employers have the right to request evidence, particularly for absences exceeding a certain duration. Clear communication regarding sick leave policies, potentially aided by platforms like Mailchimp for internal updates, is vital.
Unused sick leave generally accumulates from year to year, subject to any limitations outlined in the Award or relevant legislation. Employers must maintain accurate records of sick leave taken and accrued by each employee, ensuring compliance with Fair Work requirements.
Public Holiday Entitlements
The Aged Care Award 2024 outlines specific entitlements for employees working on public holidays. Generally, employees are entitled to be absent from work on a public holiday without loss of pay. If an employee is required to work on a public holiday, they are entitled to a penalty rate of pay, typically 2.5 times their ordinary rate.
However, the exact penalty rates and conditions can vary depending on the specific public holiday and the employee’s shift. Employers must clearly communicate which days are recognized as public holidays and the applicable penalty rates; Utilizing communication platforms, similar to Mailchimp’s email capabilities, can ensure timely dissemination of this information.
Part-time employees accrue public holiday leave on a pro-rata basis. Employers are responsible for maintaining accurate records of public holiday work and associated penalty payments, adhering to Fair Work Ombudsman guidelines.

Employer Responsibilities
Employers must meticulously adhere to the Aged Care Award, ensuring accurate record-keeping and compliance with Fair Work Ombudsman regulations. Mailchimp’s automation features can aid in timely updates.
Record Keeping Requirements
Maintaining comprehensive and accurate employee records is paramount for aged care employers. These records must detail all hours worked, including start and finish times, any overtime accrued, and all applicable allowances paid. Employers are legally obligated to retain these records for a minimum of five years, readily available for inspection by the Fair Work Ombudsman.
Detailed wage records, superannuation contributions, and leave entitlements (annual, sick, and public holidays) must also be meticulously documented. Utilizing digital systems, like those offered through platforms such as Mailchimp for communication regarding policy changes, can significantly streamline this process and reduce the risk of errors. Accurate record-keeping isn’t just about legal compliance; it’s about demonstrating fair treatment of employees and fostering a transparent work environment.
Fair Work Ombudsman Compliance
Adherence to the Aged Care Award 2024 and Fair Work Ombudsman (FWO) guidelines is non-negotiable for aged care providers. The FWO actively monitors compliance, conducting audits and investigating employee complaints regarding underpayment or incorrect application of the Award. Employers must proactively ensure all staff are correctly classified and receive the minimum entitlements outlined in the Award, including pay rates, allowances, and penalty rates.
Utilizing communication platforms, similar to Mailchimp’s marketing tools, to disseminate updates regarding pay rate changes and Award interpretations can demonstrate a commitment to compliance. Non-compliance can result in significant penalties, including fines and back-pay orders. Staying informed about FWO resources and seeking professional advice are crucial steps in mitigating risk and fostering a legally sound and ethical workplace.
Understanding Modern Awards
Modern Awards, like the Aged Care Award 2024, are legally binding instruments outlining minimum employment terms and conditions. They are designed to provide a safety net of rights for employees, covering aspects like pay rates, working hours, allowances, and leave entitlements. Unlike individual employment contracts, Awards apply to entire industries or occupations, ensuring consistent standards across the sector.
Effectively communicating these standards, much like utilizing a platform like Mailchimp for marketing automation, is vital. Employers must understand the specific provisions of the Aged Care Award relevant to their workforce. Resources from the Fair Work Ombudsman are essential for interpretation. Modern Awards are regularly reviewed and updated; therefore, continuous monitoring is crucial to maintain compliance and avoid potential disputes. A clear understanding benefits both employers and employees.
Accessing the Full Award Document
The complete Aged Care Award 2024 document is readily available online through the Fair Work Ombudsman’s website. This comprehensive resource details all terms and conditions, going beyond summarized pay guides. Direct access ensures employers and employees have the definitive source for interpreting their rights and obligations.
Similar to utilizing a platform like Mailchimp for detailed campaign analysis, reviewing the full Award provides a granular understanding of specific clauses. The document includes definitions, dispute resolution processes, and detailed explanations of allowances and penalties. Regularly checking for updates is crucial, as Awards are subject to change. Utilizing search functions within the document can quickly locate specific information. Familiarizing yourself with the full document is the best way to ensure full compliance and avoid misunderstandings.